Shipping Policy

Shipping Policy for Lunelle

Effective Date: August 1, 2026

1. Shipping Availability

We ship to all domestic and international locations.

2. Processing Time

Orders are processed and shipped within 2 business days. Please note that we only process and ship orders Monday through Friday, excluding weekends and public holidays.

3. Delivery Time

Delivery times depend on the shipping destination and the chosen method:

• Standard Shipping: 7–12 business days (6–12 days for the United States)

• Express Priority Shipping: 6–9 business days

If your delivery is delayed beyond these expected time frames, we will offer you a $15 store credit or a full refund, depending on your preference.

4. Tracking Information

Tracking information will be sent to you via email once your order has shipped. Please allow 24–48 hours for the tracking code to update in our system. If you do not receive your tracking number immediately, rest assured it will be available soon.

5. Out of Stock Items

If an item is out of stock, we will notify you promptly and provide a new estimated delivery date or present alternative product options.

6. Damaged or Lost Items

For lost shipments or damaged items, please contact us within 5 days of delivery to initiate a claim. You may be asked to provide a photo or video of the problem (applicable to insured shipping orders).

Contact Us

If you have any questions or concerns regarding your order or shipping, please reach out to our team:

• Email: support@getlunelle.com

• Company: Sterling Commerce LLC (Lunelle)

• Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA