Pre-Order Terms and Conditions

Pre-Order Terms & Conditions

Effective Date: August 2, 2026

Thank you for choosing Lunelle. Certain products may be offered on a pre-order basis before they are available for immediate shipment. By placing a pre-order with Lunelle, you acknowledge and agree to the following terms and conditions.

1. Payment & Reservation

All pre-order items require full payment at the time of purchase unless otherwise stated on the product page.

Your payment reserves your item in our production and fulfillment queue. Pre-orders are fulfilled in the order they are received, subject to inventory availability.

Submitting a pre-order does not guarantee a specific delivery date but secures your priority once inventory becomes available.

2. Estimated Shipping & Delivery

Estimated shipping dates are displayed on the applicable product page and included in your order confirmation email.

These dates are estimates only and should not be considered guaranteed delivery dates.

Production schedules may change due to circumstances beyond our reasonable control, including but not limited to:

  • Manufacturing delays
  • Supplier shortages
  • Customs inspections
  • Transportation disruptions
  • Severe weather events
  • Carrier delays
  • Other unforeseen operational circumstances

If your shipment is delayed, we will make reasonable efforts to keep you informed using the contact information provided with your order.

3. Orders Containing Both Pre-Order and In-Stock Items

If your order includes both pre-order products and items currently in stock, Lunelle may fulfill your order in separate shipments.

This means:

  • Available in-stock items may be shipped first.
  • Pre-order items will ship separately as soon as they become available.
  • You will receive separate shipment confirmations and tracking information where applicable.

Lunelle reserves the right to determine the most efficient fulfillment method.

4. Cancellations & Refunds

We understand that circumstances may change before your pre-order ships.

Before the Lock-In Period

You may request cancellation of a pre-order before it enters our final fulfillment stage.

Approved cancellations may receive a 75% refund of the product purchase price.

The remaining 25% covers:

  • Payment processing fees
  • Administrative costs
  • Inventory allocation
  • Production scheduling
  • Supplier commitments

Lock-In Period

Beginning 10 calendar days before the estimated shipping date, your pre-order enters our final processing stage ("Lock-In Period").

Once the Lock-In Period begins:

  • Orders cannot be cancelled.
  • Refunds are no longer available prior to shipment.
  • Shipping addresses, product selections, colors, and sizes may no longer be modified.

After Delivery

Once your pre-order has been delivered, any eligible return or refund request will be handled in accordance with the Lunelle Refund & Return Policy.

Because Lunelle sells intimate apparel, certain products may not qualify for return due to hygiene and safety requirements.

5. Order Changes

Customers may request changes to their pre-order before the Lock-In Period begins.

Examples include:

  • Shipping address updates
  • Size changes
  • Color changes
  • Contact information updates

While we will make reasonable efforts to accommodate requests, changes cannot be guaranteed.

Certain modifications may:

  • Delay shipment
  • Require additional processing time
  • Result in additional shipping charges
  • Affect product availability

6. Production & Inventory

Pre-order products are often manufactured or allocated specifically based on customer demand.

Although Lunelle strives to fulfill every pre-order, we reserve the right to cancel a pre-order if:

  • Production is discontinued
  • Materials become unavailable
  • Manufacturing issues prevent fulfillment
  • Inventory cannot be secured
  • Fraud or payment issues are identified

If Lunelle cancels your pre-order, you will receive a full refund of all amounts paid for the affected item.

7. Shipping Delays

Unexpected delays may occur during manufacturing or transit.

Lunelle is not responsible for delays caused by:

  • Customs authorities
  • Shipping carriers
  • Natural disasters
  • Government restrictions
  • Labor disruptions
  • Supplier delays
  • Events outside our reasonable control

Estimated delivery windows should not be interpreted as guaranteed delivery dates.

8. Separate Orders

Pre-order products may not always qualify for promotional offers or shipping programs available for in-stock merchandise.

Lunelle reserves the right to limit the quantity of pre-order products purchased by any customer.

9. Acceptance of Terms

By placing a pre-order through the Lunelle website, you acknowledge that you have read, understood, and agreed to these Pre-Order Terms & Conditions, together with our Terms of Service, Privacy Policy, Shipping Policy, and Refund & Return Policy.

Contact Us

If you have any questions regarding your pre-order, please contact us.

Lunelle
Sterling Commerce LLC
30 N Gould St Ste N
Sheridan, Wyoming 82801
United States

Customer Support: support@getlunelle.com