FAQ
Customer service without hold music
Here you'll find our answers to the most frequently asked questions. If you can't find what you're looking for, don't hesitate to contact us by using the button below. We're here to assist you every step of the way!
FAQ
Customer service without hold music
Here you'll find our answers to the most frequently asked questions. If you can't find what you're looking for, don't hesitate to contact us by using the button below. We're here to assist you every step of the way!
Products
Where can I install the vases?
The vases come with magnets with an industrial adhesive strip. This makes them suitable for smooth or coarsely plastered walls (water-based paint) and surfaces such as wood, metal, wallpaper, bathroom- or kitchen tiles, and a glass wall or window. If you want to attach the vase to other materials, be aware that it's at your own risk. Always read the instructions in the manual carefully before attaching the vase.
How often should I refill the vases?
We recommend refilling your vases with water about once a week. The exact frequency depends on the temperature inside your home. However, you can also choose to use dried or silk flowers in your vases if you prefer not to water them.
What is the best way to refill the vases?
For refilling water in your vases, you can use our spray bottle. If you don't have a spray bottle, you can also easily take the vase off the wall and hold it under the faucet to refill. Once filled, you can hang the vase back on the magnet.
Are the adhesive magnets easy to remove?
We use magnets with an industrial adhesive strip. Whether you can remove the vases without damage depends on the quality of the surface and the care taken during removal. When removing the magnet from a plastered and painted wall, a thin layer of paint might come off the wall.
Can I use the vases outdoors aswell?
We've only tested the vases for indoor use. If you wish to place them outdoors, we recommend attaching them under a shelter or overhang. This way, you can protect them from the forces of Mother Nature. Be aware that using the vases outdoors is at your own risk.
Can I remove the adhesive magnet without damaging the wall?
This depends on the surface to which the vases are attached. Click here for instructions on removing the adhesive magnets.
Delivery
When will my package be delivered?
After placing your order, we pick and pack your order within 24 hours. When shipped out, it takes around 6-10 days to be delivered depending on where your located.
What are the shipping costs?
Shipping costs are automatically calculated based on your location during the checkout process. Shipping costs are free from $50.
Can I choose my preferred delivery time?
Unfortunately, you can't select a delivery time. Keep an eye on the tracking number to know when your package will be delivered.
Can I provide delivery instructions?
We're unable to pass specific instructions to the delivery person.
I submitted the wrong address. Is it possible to change the address?
If you submitted the wrong address send us a message at info@getlunelle.com as soon as possible. If your order hasn't been sent out yet we can still change the address.
Can I cancel or modify my order?
If you wish to cancel of modify your order, please send us an email immediately after placing your order. Keep in mind that after your package has been shipped, we are unable to process any cancellations or modifications.